TechClimb Webinar Series Schedule
Shining a Light on Shadow IT, 5 Steps to Taking Back Control
October 14, 2015 l 11:00 am – 12:00 pm MTSpeaker: Cheryl White, Expert on Organization Change and IT Service Delivery, Published Author of the Book - Change on Demand
By 2017 over 50% of all IT dollars will be spent outside of IT, thereby putting IT in the position of babysitting their empire vs. innovating for their future. There is time to change the future. Join us in a discussion about what’s driving this trend as we share a 5-step prevention strategy that IT organizations like yours can implement internally before it is too late.
Building Shared Value Between the Business and IT: 5 Steps to Align IT Strategy with Business Expectations
November 4, 2015 | 11:00 am – 12:00 pm MT
Speaker: Dr. Dan Halverson, IT Service Management Expert, Published Author, and Conference Speaker
How do you know if IT is delivering value to your business customer? How do you know if the IT projects are focused on the benefits that the business wants you to deliver? There have been conversations for years about aligning IT and the business but with limited results. We will be discussing a method to accelerate IT/business alignment. This method has been proven to be highly effective in all sorts of complex and challenging environments. Join us as we discuss how to quickly build a business-aligned technology roadmap that delivers the IT impact that your customers are looking for.
Register today: https://attendee.gotowebinar.com/register/8787584270828676610
“The Service Made Simple toolset provides clients with a useable framework for making process change achievable and lasting.”
Robert Shelden Ascent
Metrics that Matter in IT Operations: Understanding the 3 Critical Elements
November 18, 2015 | 11:00 am – 12:00 pm MT
Speaker: Beth Barela, Information Technology executive with expertise in leading multi-location teams in implementing ITIL processes
Today's companies cannot survive without access to the data they need to serve their customers. This puts most IT Operations departments in the middle of a firestorm. Availability and performance at a competitive cost is essential for every IT Operations organization. Are your SLA and service quality conversations based on data or emotion? Is service improving or declining? Are costs competitive? Using metrics can make these discussions much more impactful. They can also ensure that your limited resources are focused in the areas that matter most. We will discuss the metrics that make a difference for your team and the most important manner in which to manage them.
Register today: https://attendee.gotowebinar.com/register/8540889046038904578